FAQ

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow a couple hours to have your order processed. Our fulfillment shop preps your ordered item(s) and delivers out as soon as possible. Once you order has been delivered, you will receive a notification. You may also call us to verify your order. 

Q: How long does delivery take?

A: Our shop is located in Chicago, Belmont Cragin neighborhood.  It will normally take a few hours to fulfill your order as we do offer same day delivery. 

Q: Do you deliver all year round?

A: Yes! We all year round to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your delivery and billing information and we'll have your order delivered to you as soon as possible!

Q: Does Flowers for Her provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! 

If an order is filled and delivered on time and there is a question as to the quality of the arrangement then we will gladly replace the arrangement. To request a replacement we must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. No refunds or replacements will be made for any order should the recipient or sender not notify us within 24 hours of the original service date.

If we are unable to provide you with a replacement or accommodate your delivery request, we will refund you the entire order amount.

 

If you have any additional questions that has not been addressed in our FAQ. Please contact us at flowersforherchicago@gmail.com and we will get back to you as soon as possible.